About Our Delivery Service

Brown & Gammons Ltd operate a worldwide mail order service, and can offer various different carrier options depending on the weight, destination and value of the order. The information given below is a general guide only; for a more details and advice please contact the Parts Department 01462 490049, sales@ukmgparts.com

Where possible we aim to despatch your order on the day it is received (up to 14.00hrs) although this cannot be guaranteed. Please let the sales staff know if your order is urgent. We will also be pleased to quote for timed deliveries, e.g. Before Noon, Before 9am, etc.

Carriage Rates

UK Carriage prices are in Pounds Sterling. Delivery times exclude weekends and Bank Holidays. Some large or bulky items such as panels, etc. may incur extra packing charges, we will advise and update you if this is the case.  An extended area surcharge applies to remote areas, e.g. Scottish Highlands and Islands, Northern Ireland and the Isle of Man.

Overseas

Europe Post-Brexit: Shipping to the EU

The UK is outside the EU, which means we now invoice all goods for our European customers without UK VAT. We continue to offer an excellent service and seamlessly sell and ship goods to you in the EU.

Small, lightweight orders are sent via Royal Mail using a tracked service. Larger orders are assessed individually and sent via a carrier using the most economical and reliable service available for your country.

Important Customs and Delivery Information

• Pre-Paid Duty (PDDP Service): Many EU countries are shifting to a PDDP service, where we now need to calculate the duties and charges before the goods leave our facility. Because it is currently unclear which exact countries are applying this rule, one of two things will happen to your order:

                1. We will contact you with an update advising of the duty and charges, asking you to authorise the payment before shipping.  Your order can not be despatched until we have received your confirmed authorisation for the additional duty and charges due on the order.  After 10 days, if we have not heard from you regarding your order, it will be cancelled.

                2. Or (if not via PDDP service) you will receive a text message or email directly from the carrier or local Customs authorities while your parcel is in transit. Please monitor your notifications closely so these fees can be paid promptly to secure delivery.

• Failed Deliveries: If goods are returned to us in the UK as undelivered because customs duties were not paid on time, you may incur additional charges for the return shipping and admin fees involved.

• EU Customs Handling Charges: For Business-to-Consumer (B2C) consignments valued under €150, EU customs apply a flat €3 customs duty charge in addition to any local VAT or import duties.

• Multiple Items and HS Codes: Please note that as of 1 November 2026, the EU has introduced an additional €2 handling fee per item category. Because fees are calculated per line item, each distinct HS code or product type in your package will accumulate its own individual charges (€3 duty + €2 handling fee).

Rest of the World

For orders being delivered outside UK/Europe, carriage prices depend on size, weight, destination and the number of boxes. Our website gives a good scale of charges upto 20kg normally, however some items and destinations mean the order will initially only be available as a QUOTE.  This is so we can assess the basket of goods and give an updated correct carriage cost for that basket.  We will update the quote, normally within 48 hours, and then you will be alerted to complete the order.  Please be aware that you may have to pay local taxes / import duty for orders being delivered outside of Great Britain.

Small/lightweight orders are sent via Royal Mail, via a tracked service.  Larger orders are assessed and sent via carrier using the most economical, reliable service to your country.

USA customers please note: from 22nd August 2025 all online parts orders placed will initially be processed as QUOTES.

Don't worry we can still ship to you, for small orders sent via Royal Mail we first need to calculate and apply the correct duties and taxes to meet the latest US import directive. We will update and return the quote to you as soon as we can, so that you can continue and complete your order with us.  Please note for large orders sent via Courier services, we send WITHOUT duty and charges as the couriers collect these monies directly from you as the receiver when the order arrives in USA and is ready to be delivered to you.  Please be aware that the couriers may contact you via email to collect these charges. 

** Special Note - Glass **

Please note that we only send large glass items ie windscreens to the UK mainland only.  We cannot ship these items overseas.