Tracking Your Parcel
Tracking is available for most packages sent via a courier service, if tracking is available then your tracking number and link to track your package is sent within your despatch email. If your package doesn't arrive by the by the estimated timescale please email us. Our contact details can be found here.
Please note these are despatch times only and not delivery time scales, delivery times will depend on the service used.
Delivery time scales
Delivery time scales are dependent on the order value and products ordered. For smaller items we use a Royal Mail service, for all other items a courier service would be used. Please note our order cut off time is usually 2pm Monday - Friday and we do not despatch orders over the weekend. So if you place an order after the cut off time on Friday, this parcel will not leave us until the following working day which would be Monday, unless it is a bank holiday.
Courier: Depending on the product value either a next working day service or a standard 2-3 working day service will be used for UK orders, International orders would be sent using the best option price and service wise for the destination country.
Tracking details can be provided for most items. Please be aware that once an item is despatched from our warehouse, it is beyond our control, as we rely on third party courier services. As such we cannot guarantee delivery times, regardless of what delivery option is used.
Please note a next working day delivery however, cannot be an absolute guarantee of service. It represents the standard we aspire to achieve on goods marked as such. We will not pay compensation or refund postage should your delivery arrive late. (Feedback on delivery times is always welcome to help us refine our service even more).
IMPORTANT: Please check the item for any damage before signing as you are signing to receive the goods in perfect condition. If the item is damaged refuse to accept the item. Brown and Gammons Ltd cannot be held responsible for any damage discovered after the item has been signed for. Please make sure you are available for delivery as this applies to any signature received.
Delivery service
Deliveries will only be sent to the credit/debit cards registered address unless checkout services via Elavon are used and the address you would like to use for delivery is verified with them. A signature is required for most items. Alternatively please check for cards left by couriers. A signature for registered items at the delivery address accepts the goods into your care, and confirms that they have been received complete and undamaged. Therefore you should always refuse damaged, leaking or incomplete parcels. Refunds can only be given on goods with manufacturing faults and when we have been notified within a reasonable time of receipt - so please inspect your goods immediately. All damaged goods must be returned before a replacement or refund can be given. In the unlikely event that goods are lost in transit, they cannot be classified as missing until after 10 days.
In the event of any instruction given by you to the courier i.e. (leave behind house / leave with neighbour etc) are done so at your own risk and we cannot be held responsible
** Special Note - Glass **
please note that we only send large glass items ie windscreens to the UK mainland only. We can not ship these items overseas.
International Deliveries
Will I be charged custom and import charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges, as customs policies and import duties vary widely from country to country. Please make yourself aware of your local import/tax charges due on importing goods, so that you are aware in advance of additional charges due on your order.